Frequently Asked Questions

SHIPPING

If you've purchased a standard size (not marked as custom) we will dispatch from our Sydney warehouse within 1 business day. Same day for orders placed before 12pm. We ship using Australia Post and you can upgrade to express shipping if you choose.
If you've purchased a custom size, please allow an extra week as our team puts on their white gloves and tailors it to fit you. 

30 day wear guarantee

If within 30 days of receiving your order you feel that your bra isn't fitting, we're happy to exchange and help you find a better size. Return shipping is on us.

Returns and exchanges

You can return or exchange your bras within 30 days of purchase. For sanitary reasons we can't accept returns of underwear. If you're unsure about the fit, please start with just one pair.

How does your sizing work?

We have our own sizes for bras. You can translate your current bra size or do a fitting by going to fit.theonetwo.com 

Why do you have your own sizing?

The industry standard sizing is inconsistent and confusing. Did you know that a 12B is the same cup size as a 14A and 10C? Not intuitive... Furthermore, as cups get larger the confusion becomes more exaggerated - a G cup can mean 3 different things depending on where the bra was manufactured for. 

We'd love the industry to join us in creating a new, more intuitive sizing system. For us a 4 cup is the same size no matter what band you are. 

Where are your products manufactured?

Our products are ethically manufactured in Sri Lanka. We're proud to partner with a manufacturer who is aligned with our values - beyond just paying a fair wage they are also leaders in promoting and educating women, as well as leading the industry in sustainable and ethical production. 

What about sustainability?

We believe in leading the industry in sustainable practices without compromising on product quality. So we're doing a lot, but don't claim to be perfect.

We are:

• Pioneering the use of our proprietary hero fabric, which is a sustainably manufactured by-product of organic cotton. We take what would otherwise be a waste product from cotton production and process it in a sustainable way to create a gorgeous, slinky fabric, with all of the good features of cotton (breathable, sweat wicking, cool to touch).
• Using the most sustainable high performance trims we can find (again, without compromising on quality).
• Committed to minimising our use of plastics and using recyclable packaging materials.