If you've purchased a standard size (not marked as custom) we will dispatch from our Sydney warehouse within 1 business day. Same day for orders placed before 12pm. We ship using Australia Post and you can upgrade to express shipping if you choose.
If you've purchased a custom size, please allow an extra week as our team puts on their white gloves and tailors it to fit you.
If within 30 days of receiving your order you feel that your bra isn't fitting, we're happy to exchange and help you find a better size. Return shipping is on us.
You can return or exchange your bras within 30 days of purchase. For sanitary reasons we can't accept returns of underwear. If you're unsure about the fit, please start with just one pair.
We have our own sizes for bras. You can translate your current bra size or do a fitting by going to fit.theonetwo.com
The industry standard sizing is inconsistent and confusing. Did you know that a 12B is the same cup size as a 14A and 10C? Not intuitive... Furthermore, as cups get larger the confusion becomes more exaggerated - a G cup can mean 3 different things depending on where the bra was manufactured for.
We'd love the industry to join us in creating a new, more intuitive sizing system. For us a 4 cup is the same size no matter what band you are.
Our products are ethically manufactured in Sri Lanka. We're proud to partner with a manufacturer who is aligned with our values - beyond just paying a fair wage they are also leaders in promoting and educating women, as well as leading the industry in sustainable and ethical production.
What about sustainability?
We believe in leading the industry in sustainable practices without compromising on product quality. So we're doing a lot, but don't claim to be perfect.
We are: